GetGo Bashing

[TheFugitive]

I had a subscription to the WetGo car wash at GetGo for about two years.  Today I got an email telling me that my payment had failed to process and my subscription was suspended.  Both my paycheck and my wife's had been deposited to the Visa Debit account linked to this payment, so there is no way that it bounced.  I tried to log into my account through the WetGo portal and it kept returning a 404 error.

I Googled a customer service number for GetGo, which turned out to be at Giant Eagle.  However, since Giant Eagle had sold GetGo to Circle K the man on the line told me that he could not help me and he'd have to transfer my call to Circle K.  He did so, and I was connected to an Indian call center where the lady was totally clueless.  After 25 minutes on hold she came back and said that she could not help me and that I would need to go into a GetGo store to take care of this.

I was dubious of this advice, and was at the point where I wanted to cancel my membership as I was not comfortable with people who were this incompetent having access to my bank account.  I went to GetGo and as expected the clerk did not know anything.  He took my name and number for his district manager but I did not receive a call.

It looks to me that Giant Eagle fubared the handoff of GetGo to Circle K and in the process corrupted their data, leaving both my portal login and the system at the Indian call center unable to access any useful information.  What a bunch of clowns.

[TheFugitive]

One week on, and I have STILL been unable to get them to either remedy the 404 error on my account login or cancel my membership.  I just keep getting told that "our team is looking into it".  Despite this I keep getting daily emails reminding me that they were not able to process my payment.  These mails are apparently coming from Giant Eagle, while the call center that keeps stiffarming me is working for Circle K.

It seems they REALLY dropped the ball here in the handoff from Giant Eagle to Circle K.  I get the feeling that they've lost massive amounts of data, which would explain why they can never tell me anything other than "our team is working on it".