i feel they lost there way as a Deprtment store there nothing like Macys JC Penney Filene's Lord & Taylor Dillards even Montgomery Ward was better then them Sears has got cheepy looking over the years they do sell good stuff but most of is not cheep
Yes, but you got to give them credit as one of if not the only old-school department store to still have an electronics department. Most stores like Penney's and such ditched them a long time ago.
QuoteOriginally posted by Jag67
Yes, but you got to give them credit as one of if not the only old-school department store to still have an electronics department. Most stores like Penney's and such ditched them a long time ago.
i think there good with selling Electronics and such but when it comes to outher stuff idd rather go to JC Penney or Macys just because they sell better stuff lol i also Moled for a Sears Catlog back in 1991 when i was 3:insane::insane::insane::insane::insane::insane:
Heh now you can tell all the hott chicks you used to be a model.
Just Kidding. In all my 13 years of life i've never modeled for anybthing my I know somebody who has (They had to borrow one of my shirts). Anyway, ya I kinda like Penney's better, they're stuff's a little more high-end then sears. Sears is like the Wal-Mart of the old style department stores:bouncing:
QuoteOriginally posted by Jag67
Heh now you can tell all the hott chicks you used to be a model.
Just Kidding. In all my 13 years of life i've never modeled for anybthing my I know somebody who has (They had to borrow one of my shirts). Anyway, ya I kinda like Penney's better, they're stuff's a little more high-end then sears. Sears is like the Wal-Mart of the old style department stores:bouncing:
I can't believe you're only 13. You're by far one of the most literate people on this whole board.
QuoteOriginally posted by Rich
QuoteOriginally posted by Jag67
Heh now you can tell all the hott chicks you used to be a model.
Just Kidding. In all my 13 years of life i've never modeled for anybthing my I know somebody who has (They had to borrow one of my shirts). Anyway, ya I kinda like Penney's better, they're stuff's a little more high-end then sears. Sears is like the Wal-Mart of the old style department stores:bouncing:
I can't believe you're only 13. You're by far one of the most literate people on this whole board.
most of on hear range from ages 13 to 19
I'm 14! I think it's pretty interesting that so many in this age range find stores so interesting...I thought I was the only one! One of my favorite pastimes is to come and surf this site everyday after school. But yeah, on the topic of Sears...I think that they need to try harder to rejuvenate their image. My local store's fine, it's just that I don't buy much there anymore due to quality and style.
Acutally, i m only 11 , and in the fifth grade, so say hello to that...
I too, find to be be impressive at some of the responses from some of the younger people who post in here. It is very interesting that at such a young age they show an interest in such discussions. Most of the stores discussed were allready gone by the time they were born. Glad to see and read all that you guys post. I too check this sight each day.
As for our local Sears. They just spent a lot of money updating the inside and outside of the store. Too bad it is about the ONLY thing left in the dead Washington Squar Mall.
BTW...I am 31 :yup:
QuoteI can't believe you're only 13. You're by far one of the most literate people on this whole board.
woah hey thanx. I dunno, old department stores just interest me. Don't know why.:bigsmile:
Well Sears may be nice on the outside but in reality they're real mean most of their stuff is overpriced to MAKE you use your credit card and so in the long run you end up paying for that charge for the next 20 years or so!
I know because my Mom and Dad told me they learned it the hard way my parents still haven't payed it off since our family used their credit cards so much.:flaming::mad:
QuoteOriginally posted by 76&AmesfanmanBBTB
Well Sears may be nice on the outside but in reality they're real mean most of their stuff is overpriced to MAKE you use your credit card and so in the long run you end up paying for that charge for the next 20 years or so!
I know because my Mom and Dad told me they learned it the hard way my parents still haven't payed it off since our family used their credit cards so much.:flaming::mad:
thast Sears for u my parents nevre had that problem cause we did most of are shopping at Macys Filene's Caldor Service Merchandise JC Penny and such and they dident have to wory about that
my resion why i dont like Sears is because people make such a big deal about it lthey act all high class when they get something from Sear lol i find it cheep when they say ohh i got this from sear Sears is good when it comes to House were like frigges ovens furnter and hardwere the outher stuff they have sucks lol well its betetr then Wal Mart:bounce:
Sears clothes are blah and have no real style. (Everything looks like early-90's prep school leftovers). Jeans, even their own brand, our way overpriced. I used to get a lot of clothes when I was younger at Sears, but now most of it is from Penney's or Kohl's
QuoteOriginally posted by MBZ321
Sears clothes are blah and have no real style. (Everything looks like early-90's prep school leftovers). Jeans, even their own brand, our way overpriced. I used to get a lot of clothes when I was younger at Sears, but now most of it is from Penney's or Kohl's
Kohls Macys Bloomingdails Filene's Basment and mall stores
Hey disneystore, I'm 11 and in the 5th grade too! Hope you veterans don't mind us young guns.
don't worry about it, I'm only 17..hehe.
I am 14 years old. I have been here for almost 3 months now. I'm a proud member! ;)
Anyways, Sears is not that bad. My family and I go there for appliances and some clothes I have are from Sears.
Hey I don't think Ameskid remembers Jamesway or Caldor do you?
No, we had absolutely no Jamesway, Caldor, Bradlees, or anything of that sort here in Cincinnati. We did, however, have an Ames that opened and closed in 1991.
sears hardware in schenectady is closing
Oh, that's right. I forgot to mention that the one down the road from me closed and is still vacant. We still, however, have one in Eastgate Mall. I like them, and they have cool clothes and reliable tools.
As long as we're revealing our ages, I guess that I am the senior member at a ripe old 53! I do, however, like Sears and will always buy all our appliances, hardware, etc. there as there is no one else who has the consistent quality that Sears has.
I do miss their Christmas Wish books and remember how cool it was to get that one and the one from Wards and everyone fought over who got to make their list up first.
Ahh, the good old days............
;) :P ;)
Ah, another one who feels that Sears puts out Quality products. Glad to see that. Better Watchout, the youngems are gonna be all over it bashing your opinion.
QuoteOriginally posted by beachgal26
As long as we're revealing our ages, I guess that I am the senior member at a ripe old 53! I do, however, like Sears and will always buy all our appliances, hardware, etc. there as there is no one else who has the consistent quality that Sears has.
I do miss their Christmas Wish books and remember how cool it was to get that one and the one from Wards and everyone fought over who got to make their list up first.
Ahh, the good old days............
;) :P ;)
No we're not! Maybe 76Amesfanmanguy, or whoever he is, would've, but I like Sears. They've sold quality stuff ever since they began.
I've never had any problems with Sears, I at one time used to hold a Sears CC and used to shop there frequently. I know the Sears here in Canada used to be a store chain called Simpson's-Sears until Hudson's Bay Company acquired Simpson's and due to federal competition law, the partnership had to be ended so all Simpson's-Sears were converted to just "Sears" and Sears Canada was born. Sears Holding Inc. currently owns 54.3% of Sears Canada but in January made a bid to buy the remaining shares to take the company private.
no there good for like selling TV or hardwere or ac's or an oven stuff like thatv there good at selling bui anything elses tehre just isent that great
Well the Sears near me mostly offers:
Appliances
Electronics
Power Tools
Catalogue Center
Portrait Studio
Kitchen Appliances & Kitchenwares
Shoes & Mens, Women's Clothing
Cosmetics
Hair Salon
I believe most of their business comes from the many catalogues they put out during the year (3 main and a dozen smaller ones).
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
QuoteOriginally posted by Zayre88
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
therer bouth trying to copy off target yea its working for kmart but not Sears Sears is trying to hard to be like a discount store when really ther a dept store
QuoteOriginally posted by Caldor1999
QuoteOriginally posted by Zayre88
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
therer bouth trying to copy off target yea its working for kmart but not Sears Sears is trying to hard to be like a discount store when really ther a dept store
And I agree with you. They've been around for what, 110-120 years now? And people aren't used to Sears' trying to be discountey. They've found their niche in being-well, I can't describe it. They're not exactly bargain basement, but they're not upscale, either. They're just, well, themselves. And people have grown used to that.
QuoteOriginally posted by Ameskid
QuoteOriginally posted by Caldor1999
QuoteOriginally posted by Zayre88
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
therer bouth trying to copy off target yea its working for kmart but not Sears Sears is trying to hard to be like a discount store when really ther a dept store
And I agree with you. They've been around for what, 110-120 years now? And people aren't used to Sears' trying to be discountey. They've found their niche in being-well, I can't describe it. They're not exactly bargain basement, but they're not upscale, either. They're just, well, themselves. And people have grown used to that.
ive nodiced that in the past ten years as going to sears asa kid and then going now when ui was younger Sears ddient have carts which i think makes there store look cheep and the layout they have now dosent help they just need to make there stores avrage not discounty looking and not upscale looking just avrage when i lkook at old pictures of sears and catlogs from sears back then they looked more liek a dept store now idk what to call them
The reason Sears put the S above Sears is just another way to associate it with Kmart as being in the same company now. That's my whole take on it. And yes, I think it is ridiculous.
I agree with you. The way you summed it up said it best. It's a niche that they have found. I don't consider them discount, nor Department in the sense of a JC Penney or a Macys. As for the logo, It doesn't bother me. I've seen worse logos from other companies.
QuoteOriginally posted by Ameskid
QuoteOriginally posted by Caldor1999
QuoteOriginally posted by Zayre88
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
therer bouth trying to copy off target yea its working for kmart but not Sears Sears is trying to hard to be like a discount store when really ther a dept store
And I agree with you. They've been around for what, 110-120 years now? And people aren't used to Sears' trying to be discountey. They've found their niche in being-well, I can't describe it. They're not exactly bargain basement, but they're not upscale, either. They're just, well, themselves. And people have grown used to that.
QuoteOriginally posted by powersbt
I agree with you. The way you summed it up said it best. It's a niche that they have found. I don't consider them discount, nor Department in the sense of a JC Penney or a Macys. As for the logo, It doesn't bother me. I've seen worse logos from other companies.
QuoteOriginally posted by Ameskid
QuoteOriginally posted by Caldor1999
QuoteOriginally posted by Zayre88
A little note about Sears: Kmart transformed their logo with the Target logo in mind --> bullseye over the Target name, big plain red "K" over the Kmart name and now Sears flyers have a new kind of two tone "S" over the sears name...!!
I can't understand why they keep changing the logos in hope of improving something... image or sales or...???
therer bouth trying to copy off target yea its working for kmart but not Sears Sears is trying to hard to be like a discount store when really ther a dept store
And I agree with you. They've been around for what, 110-120 years now? And people aren't used to Sears' trying to be discountey. They've found their niche in being-well, I can't describe it. They're not exactly bargain basement, but they're not upscale, either. They're just, well, themselves. And people have grown used to that.
there old logo they usedin the 70's and 60's made the store have more of a dept stroe feel after they clsnged it it had more of a ehhh looking type logo and i also dont like teh newer logo they have now
Heres My Opinion Sears is Doing Sucessful and I think we should be glad its one of the only true american department stores it was founded about the time wards was and did what wards did but sears came out on top I like sears
QuoteOriginally posted by MontgomeryWardFan
Heres My Opinion Sears is Doing Sucessful and I think we should be glad its one of the only true american department stores it was founded about the time wards was and did what wards did but sears came out on top I like sears
Well Said Montgomery!!
Dont Get Me Wrong I Like Wards But I cant "Hate" Sears
I don't know if i have to bash Sears or Kmart for that, but the company is launching yet another concept store.... Another attempt at redefining the company, or is it simply throwing darts hoping to hit bullseye.
QuoteKmart staff losing their jobs
December 22, 2008
By BOB OKON Staff Writer
JOLIET -- Sears Holding Corp.'s attempt to "redefine the retail landscape" could mean no jobs for some workers at a Joliet store.
The company last week unveiled plans to convert the Kmart on Plainfield Road to a pilot-program store called myGofer.
The Kmart on Plainfield Road in Joliet will be transfomed into a myGofer store, a new concept in shopping that could help Sears Holding Corp. But the switch threatens the jobs of current Kmart workers.
Last week, workers at the store had to sign forms acknowledging that their jobs will be terminated sometime between Feb. 15 and March 1. Anyone who works at Kmart now will have to reapply for their job at the new myGofer store.
The terminations were not mentioned last week when Sears Holding representatives presented their plan to the Joliet City Council.
Sears needed council approval for a drive-up facility, which is crucial to the myGofer concept. Customers can buy items online and pick them up at a drive-up window at the store.
'New employees'
Sears spokeswoman Kim Freely confirmed that workers at the store, near the Westfield Louis Joliet mall, will have to reapply for their jobs. She said it was not possible to say how many workers would be retained.
"We will still have approximately the same number of employees, but they would be new employees," Freely said. "Everyone would have to reapply for their positions. They're not the same kind of positions."
Liquidation
The letter sent to the mayor's office actually mentioned the termination of 85 jobs. Freely said the letter included seasonal positions as part of the official termination notice required by law. She said the 55 jobs represents the core staff at the store.
A liquidator is currently overseeing the store as Kmart tries to sell all the merchandise on the shelves before it is remodeled into myGofer.
The store is one of two myGofer stores Sears Holding plans to open as pilot operations for the new concept. The second location is in the Chicago area but was not identified by Sears representatives at the city council meeting.
Picture at:
http://www.suburbanchicagonews.com/heraldnews/news/1342890,4_1_JO22_KMART_S1.article#
As a former Sears associate who started with the company 4.5 years ago at age 16, I can tell you, even though I am not currently employed by them, I have alot of pride in having worked for them.
Sears is now one of the oldest department stores in America- and the only one to stay true to their roots. They still offer quality products for fair prices with great warranties and a lenient return policy.
JCPenney got out of everything but clothing, housewares, jewelry, and furniture; Montgomery Ward tried to become a discount store and fell flat on their face. I agree with what has been said- Sears is who Sears is, they are like nobody else and have a niche market all to themselves.
IMO, Sears' major problem is their lack of stores... had Sears Grand been allowed to expand the way it was supposed to originally, I don't think this would no longer be an issue and 'America's Store' would in the middle of a resurgence, but that's my opinion.
Sears' prices aren't much higher than anyone else's, in fact, you can often find deals there. But in the end, you get what you pay for... something alot of people have forgotten since Walmart rose to power- cheap rarely equals good quality.
Also, I have been a lurker on these boards for awhile, and I am just curious- Caldor1999, what did Sears do to you? Did they take your lollipop or something? You have a serious gripe with them. :question:
Sears, along with Boscov's, are the only true department stores that I like. I like that they sell more than just boring clothes and they both have electronics departments, giving me a reason to go there. I'd much rather see a lame overpriced store like Macy's go out than Sears, which has been in the business longer than almost any store today.
QuoteOriginally posted by Zayre88
I don't know if i have to bash Sears or Kmart for that, but the company is launching yet another concept store.... Another attempt at redefining the company, or is it simply throwing darts hoping to hit bullseye.
QuoteKmart staff losing their jobs
December 22, 2008
By BOB OKON Staff Writer
JOLIET -- Sears Holding Corp.'s attempt to "redefine the retail landscape" could mean no jobs for some workers at a Joliet store.
The company last week unveiled plans to convert the Kmart on Plainfield Road to a pilot-program store called myGofer.
The Kmart on Plainfield Road in Joliet will be transfomed into a myGofer store, a new concept in shopping that could help Sears Holding Corp. But the switch threatens the jobs of current Kmart workers.
Last week, workers at the store had to sign forms acknowledging that their jobs will be terminated sometime between Feb. 15 and March 1. Anyone who works at Kmart now will have to reapply for their job at the new myGofer store.
The terminations were not mentioned last week when Sears Holding representatives presented their plan to the Joliet City Council.
Sears needed council approval for a drive-up facility, which is crucial to the myGofer concept. Customers can buy items online and pick them up at a drive-up window at the store.
'New employees'
Sears spokeswoman Kim Freely confirmed that workers at the store, near the Westfield Louis Joliet mall, will have to reapply for their jobs. She said it was not possible to say how many workers would be retained.
"We will still have approximately the same number of employees, but they would be new employees," Freely said. "Everyone would have to reapply for their positions. They're not the same kind of positions."
Liquidation
The letter sent to the mayor's office actually mentioned the termination of 85 jobs. Freely said the letter included seasonal positions as part of the official termination notice required by law. She said the 55 jobs represents the core staff at the store.
A liquidator is currently overseeing the store as Kmart tries to sell all the merchandise on the shelves before it is remodeled into myGofer.
The store is one of two myGofer stores Sears Holding plans to open as pilot operations for the new concept. The second location is in the Chicago area but was not identified by Sears representatives at the city council meeting.
Picture at:
http://www.suburbanchicagonews.com/heraldnews/news/1342890,4_1_JO22_KMART_S1.article#
myGofer?!?!
"For all your gopher needs"
:insane::bigsmile::no:
QuoteOriginally posted by Ameskid
myGofer?!?!
"For all your gopher needs"
:insane::bigsmile::no:
myGofer???
What The Fluock?
did they just pull that name out their hats, from a random pile of names? what other choices were there?
dastore, myzoomer,supasales,mysaleser?Cheapname.buyheir,Kfart?
GEEZ this is getting ridiculous.
:dizzy::rolleyes:
QuoteOriginally posted by CTAmeshopper
myGofer???
What The Fluock?
did they just pull that name out their hats, from a random pile of names? what other choices were there?
dastore, myzoomer,supasales,mysaleser?Cheapname.buyheir,Kfart?
GEEZ this is getting ridiculous.
:dizzy::rolleyes:
These kinds of moves by Sears-Kmart make me want to do more Sears bashing. :flaming:
Whats wrong with Sears?
QuoteOriginally posted by jmcnamara96
Whats wrong with Sears?
Sears is the next Montgomery Ward, a bankruptcy waiting to happen. The stores always look empty, with 75 associates and 31 customers. Sales have been in decline for years, almost nothing is done to upgrade existing stores, they keep launching new concept stores here and there without a clear focused and aggressive strategy.
Their only weapon against Wal-Mart, Kohl's and Target is old Kmart stores with a fresh coat of paint and a Sears logo. They place Kenmore, Craftsman and DieHard products (good products) in these cheaply done stores and hope for the best. That is the reason for a Sears Bashing thread. ;)
what they need to do is ditch kmart cause thats really brintg them down and they need to show people that there products are worth buying and trust me they are ive gotten alot of appilicnes from sears i may have paied a bit more but they had things wal mart target home depot don't have and you may pay more but you get your moneys worth
Mygofer is now open-
pics of inside-
(http://media1.suburbanchicagonews.com/multimedia/JO11_MYGOFER_P1_scn_feed_20090510_22_33_27_2626-267-400.imageContent)
(http://media1.suburbanchicagonews.com/multimedia/mygofer%202.jpg_20090510_23_06_59_44-282-400.imageContent)
article here- http://www.chicagotribune.com/business/chi-fri-notebook-retail-may29,0,6688468.story
This is possibly the worst idea in the history of bad ideas.
QuoteOriginally posted by C. Fontaine
This is possibly the worst idea in the history of bad ideas.
It's amazing that this company is still in business after so many years of doing nothing to really improve and update Sears and Kmart, with ideas like MyGofer and the other multiple concepts they've rolled out. What are they thinking?
If Sears decides to go under, I think their Mall of America location in Bloomington, Minnesota might be replaced by a three-story Target store, or a JCPenney, when Sears closes that store, which opened with the rest of the mall in 1992. I think Kmart's acquisition of Sears in 2005, is what's pulling Sears under.
Sears DID pretty much reinvent itself in the 80's. Lots of their stores from that time, though, look pretty bad today.
QuoteOriginally posted by nims57
Sears DID pretty much reinvent itself in the 80's. Lots of their stores from that time, though, look pretty bad today.
I agree, when the Sears moved off Main Street in Nashua, NH to the Pheasant Lane Mall in south Nashua the new location was pretty amazing with a huge catalog service desk, custom kitchen cabinet displays along with a variety of other departments and attractions through out the 2 story store. With make shift low cost renovations and trying to cheaply recreate itself........ They have sadly lost that edge.
I think it is funny that one of the reasons Sears is starting to lose ground today was the primary cause of Montgomery Ward not gaining ground: being in a mall. Sears has been trying to build freestanding stores lately in favor of mall stores due to the changing shopping trends. I just thought it was an interesting point.
I cant find anything to bash Sears about the only thing I dont like is their prices are a little high. Overall i think their a great department store, but is it just me or are their hours messed up my store has been closeing at like 8pm lately that seems awful early to me.
They sent me an email telling me that I had $10 in Shop Your Way Surprise Points
towards a $45 clothing purchase.
So I went online and had a really tough time coming up with $45 worth of stuff I wanted
to purchase. I could not get $45 worth of stuff that was all either available for shipping
or available in a local store. And when I did they did not have my size in something or other.
I punted by buying a package of underwear to get to $45. But the site would not let me
complete my purchase. It kept insisting I was not logged in. I thought I was (my name was
visible by the cart at the top of the page). It kept asking for an email and password. Kept
telling me my email was invalid (despite the fact that Sears/Kmart LOADS THAT ADDRESS
WITH SPAM everyday).
I emailed Customer Service and got a Pigeon English reply, which obviously came from India.
The reply was not helpful. My points expired the next day and I just gave up on the entire purchase.
Visited one Sears location in a mall that's not doing too well. It reminded me of those stores that seemingly have "Going Out Of Business!" signs up for months on end, so that it's hard to tell when the jig will be up and they'll actually close their doors.
Thinking cap time: if Sears does bite the dust, what becomes of their real estate? They have a lot of huge stores, and huge former Sears stores don't seem to be in fashion right now.
I was inside a Sears location, in a mall that is generally healthy, ten days before Christmas.
I could have shot off a cannon in there, and literally hit no one but a couple of very bored employees.
Not looking good for them.
Went back to that same Sears location yesterday after they had sent me an email offering $10 off a $30 purchase.
That's a pretty good deal, and I do feel bad for Sears-Kmart. So I went back and found that after spending an hour in their store there was really NOTHING that I cared to spend thirty dollars on.
Could have used a new chaise lounge, but they had already blown out of the lawn furniture. Or some new nonstick pans, but their price was at least 25% higher than I could have found them for anywhere else in town.
Other than that lots of out-of-stocks and drab, outdated merchandise. When you can't persuade a shopper to drop thirty bucks in a store that size the end really IS near.
Went back to Sears last night to look for some last-minute Christmas gifts.
The cashier tried to sell me on signing-up for a Sears credit card.
I declined (trying to have LESS credit cards, not more).
She kept pushing and pushing, and tried to overcome my objection FIVE TIMES!
I had to keep telling her no, and the added delay was really starting to upset the
customers who were behind me in line.
I know that she has been given a target on how many new credit accounts she
must close, or else she'll be disciplined and possibly terminated. Sears (and for
that matter all other retailers) need to stop this practice NOW!!
Agreed!
I do not understand this STUPID company and the way they operate or how they keep going. I have been a Kmart shopper for thirty plus years and yet they close my Kmart store because "the rent was too high" but yet yet they did bot even try to renegotiate the rent which the owners were willing to do. Instead they close the store sighting it as nonprofitable. The rent and the stoppage of weekly ads in the Sunday paper are what killed the store. Oh and they said the weekly ads were stopped as a cost saving measure but yet every week we get a Sears ad. Our sears is dead no one in their right minds will walk in that store. They go to the mall and walk right past Sears! SMH!!! :mad:
I purchased a quesadilla maker from Sears.com. I had it shipped to my local store for free pick-up.
That all went quite smoothly. Sears actually has developed a pretty good system for online
ordering and pick-up. The problem was that the first time I went to use the quesadilla maker
the little latch that holds the top down snapped off and a black screw went flying across my kitchen.
(That was really a shame because it was a nice little unit, and it made a beautiful quesadilla so long as I held the top down manually for five minutes).
So I took it back to the store to exchange. Again, that initially went quite smoothly. I scanned my receipt at the self=serve kiosk and within two minutes an associate came out to help me. They did not have any more of them in stock, so he processed my refund on a thirty-year old IBM 4683 register.
I asked whether he could order another one and have it shipped to that store. He said he could not do that on this old machine, but said if I went out to the hardware register they could do this for me.
That's where things went awry. The hardware register was staffed by a seventeen-year old kid who seemed just dimly aware of his own existence. When I told him what I wanted he gave me this deer in the headlights look as if I had just asked him where they kept the spray cans full of unicorn farts.
"uhhhh.....this is hardware. Like, why don't you go downstairs to small appliances?" That is not what they had told me at the service counter, but I figured I wasn't going to get anywhere with this guy so I complied.
I went down the escalator to appliances, and found absolutely NOBODY working in the department. Indeed, there appeared to be NOBODY working on that entire floor! I searched around and only saw one woman, who may or may not have been an employee, hiding back in a corner and reading a newspaper.
So I left, went home, and reordered the thing online. If Sears survives at all it is going to be as an online-only retailer, as that seems to be the part they've gotten right.
Quote from: TheFugitive on May 04, 2018, 07:47:26 AM
I purchased a quesadilla maker from Sears.com. I had it shipped to my local store for free pick-up.
That all went quite smoothly. Sears actually has developed a pretty good system for online
ordering and pick-up. The problem was that the first time I went to use the quesadilla maker
the little latch that holds the top down snapped off and a black screw went flying across my kitchen.
(That was really a shame because it was a nice little unit, and it made a beautiful quesadilla so long as I held the top down manually for five minutes).
So I took it back to the store to exchange. Again, that initially went quite smoothly. I scanned my receipt at the self=serve kiosk and within two minutes an associate came out to help me. They did not have any more of them in stock, so he processed my refund on a thirty-year old IBM 4683 register.
I asked whether he could order another one and have it shipped to that store. He said he could not do that on this old machine, but said if I went out to the hardware register they could do this for me.
That's where things went awry. The hardware register was staffed by a seventeen-year old kid who seemed just dimly aware of his own existence. When I told him what I wanted he gave me this deer in the headlights look as if I had just asked him where they kept the spray cans full of unicorn farts.
"uhhhh.....this is hardware. Like, why don't you go downstairs to small appliances?" That is not what they had told me at the service counter, but I figured I wasn't going to get anywhere with this guy so I complied.
I went down the escalator to appliances, and found absolutely NOBODY working in the department. Indeed, there appeared to be NOBODY working on that entire floor! I searched around and only saw one woman, who may or may not have been an employee, hiding back in a corner and reading a newspaper.
So I left, went home, and reordered the thing online. If Sears survives at all it is going to be as an online-only retailer, as that seems to be the part they've gotten right.
I like shopping on kmart.com. I'd rather shop in a store, however, since the Cromwell Kmart closed last year, we only occasionally shop at Vernon. It's much easier to order online if we need something they have. The only one downside is that they are often out of stock with certain items and sizes even online. However you can get most things. I like their ShopYourWay Max program where you get Free 2-day shipping with orders over 25.00. The points system has been generous too lately with free cash.
Just because the location is closing doesn't give the employees the right to be rude to a customer. If I had said what the girl at the Meriden Sears said to my mother I would've been fired.
My Mom found a ring she liked. There was a girl behind the jewelry counter standing near the register. My Mom asked her if she was open and the girl responded that she was busy! My Mom and I walked out without buying the ring.
The girl should've said "I'm helping another customer. There is a register in such and such department if you would like to pay."
You never say to a customer "I'm busy."
You're right, there's no excuse.
Only thing I can say is that Sears is likely scraping the bottom of the barrel for help these days. I mean who would take the job when they might announce that your store is closing any day now?
Like the West View Park K-Mart location. Apparently it has been sold to U-Haul but when I was there on Saturday the employees didn't have a clue.